Privacy Policy

Introduction

This policy applies where we are acting as a data controller with respect to the personal data of our website visitors and service users; in other words, where we determine the purposes and means of the processing of that personal data. PMMSolutions is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified, you can be assured that it will only be used in accordance with this privacy statement.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Who we are

For the purposes of data protection laws, PMM Solutions Limited, a company registered in England and Wales with number 11832760, whose registered address is at 27 London Rd, Morden SM4 5HT, is the controller.

If you have any questions about this policy, including any requests to exercise your legal rights, please contact us using the details in the Contact Us section below.

Information We Collect

We may collect the following information:

• Name
• Contact information including email address and telephone number
• Demographic information such as postcode and preferences
• Other information relevant to customer surveys and/or offers
• Device information: information about your device, including device type, operating system, and browser type
• Usage data: information about how you access and use our website, including pages visited, time spent on pages, and referring website addresses

How We Use Your Information

We will only use your personal data when the law allows us to and for the purposes set out in this policy. We process your data on the following bases: when you give your consent; when necessary for the performance of a contract we have entered into or are entering into with you; when necessary to comply with a legal or regulatory obligation; or for our legitimate interests or those of a third party, provided that your interests and fundamental rights and freedoms do not override those interests.

We use the information we collect to:

• Understand your needs and provide you with a better service
• Maintain internal record keeping
• Book a courier to collect your equipment when you use our repair or collection services
• Improve our products and services
• Respond to your inquiries and provide customer support
• Send you service-related communications
• Periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address you have provided (where you have agreed to this)
• Monitor and analyze usage patterns to improve our website
• Comply with legal obligations

Data Storage

We will only retain your personal data for as long as necessary to fulfil the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure, the purposes for which we process your data and whether we can achieve those purposes through other means, and the applicable legal requirements.

We will take all reasonable steps to ensure that your personal data is treated securely and in accordance with this policy. Information you provide to us is stored on our internal systems. We take reasonable steps to ensure that any third parties hosting our website and our other services have adequate security measures in place to protect personal data. If we share your personal data with any third party service provider in the course of providing you with our services, those third parties are required to process your data in accordance with contracts which comply with data protection legislation.

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.

Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

Cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. The file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to Other Websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Third-Party Services

We may use third-party services to help us operate our website and provide services. These third parties may have access to your information only to perform specific tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Controlling Your Personal Information

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

Under UK data protection laws (including the UK GDPR), you have the right to access your personal data, request correction of inaccurate data, request deletion of your data, object to processing, request restriction of processing, and data portability. You may request details of personal information which we hold about you by contacting us at info@pmmsolutions.co.uk.

If you believe that any information we are holding on you is incorrect or incomplete, please contact us at info@pmmsolutions.co.uk. We will promptly correct any information found to be incorrect.

Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:

Changes to This Privacy Policy

PMMSolutions may change this policy from time to time by updating this page. This policy was first effective from 30 May 2018. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date.